Services

Technical Support

Support Done The Right Way

A company can have the greatest software in the world but if you can’t reach them when you need a little help, that stinks. When it comes to support, here is a list of things we believe are unacceptable:

Phone trees: When you call in, you don’t want to play 100 questions with an automated attendant… you want to talk to a knowledgeable person who can help you now! We are staffed up year around with smart humans always ready for your calls!
Call Queues: We hate them! At RightWay, nobody will ever go to a call queue. We will answer your call, in less than 9 seconds even during peak season.
Not following up: Some calls do require additional investigation. Some companies think it is good practice to leave you on hold for eternity. We think that is a bad use of your time… RightWay is committed to following up and providing you an answer as soon a humanly possible.
Having to explain yourself to multiple people: Nothing is more frustrating than being transferred multiple times to finally get you to the “right” person and then having to restate everything you told the last tech. We have a huge staff of year around agents that can handle darn near anything… That aint gonna happen here!

What we do believe in: Solving problems and making people happy! In English and Espanol:)

Everyone says they have great support. As you may be aware, some of them are lying. Instead of patting ourselves on the back, you should read some of our customer reviews or give us a call and see for yourself! Call us at (866) 240-8629 today and experience it for yourself.

Schedule A Demo

Want to learn more about how our tax office solutions and software can help you grow profits and drive success? Book a demo with one of our team members today for a quick call to get to know your business and learn where we can help you the most.

Reviews

Thank you, as always, for your outstanding support

Thank you, as always, for your outstanding support! I can honestly say that you are one of the few tax software companies who are always there when we need them and you are just as eager to help now as when we first became one of your clients. We don’t stress over problems with RIGHTWAY because we know we’re not going to be waiting for days or even hours to get a resolution and we know you’ll pull all the stops out to fix it. Sometimes it’s hard to believe you have other customers (and ones much bigger than us). We really appreciate your support – you are just amazing!

Kevin

Altus, OK

High Volume Single Office