Customer reviews

Hear from our members about our top-notch support and why we were voted the #1 tax software in 2013 for ease of use by NATP.

Average of 26 Ratings: 4.9 stars

High Volume Single Office

"Before joining Rightway, I had used two other software vendors. Switching to Rightway was the best decision I have ever made. I have been with them since the beginning and can not imagine going through tax season without this team on my side. "

– Tina, Dyersburg TN

Multi-office Business

"RightWay is the most current, innovative, and passionate approach to the tax industry. This is not just a company, they are family! I truly believe that in an ever changing industry such as ours, it is extremely refreshing to team up with a community that isn't afraid to rub shoulders with the small guys and assist them in becoming successful."

– Obi & Belinda, Deland FL

Service Bureau

"RightWay is not just a software company, they bring so much...to the table. They are always trying to find ways to help their clients earn more money, even after tax season....Their main priority was making sure that I was successful. You will not find that from any other software company!"

– Keesha, Houston TX

Backbone of my tax business

For the last three seasons Rightway Tax Solutions has been the backbone of my tax business. My office has received the best service and support than I have had in the prior 20 years of being in business. My rep has been there to provide me timely solutions to any problems that have arose. Keep up the great work and service guys!

Lionel
Tupelo, MS
High Volume Single Office

I’ve stayed because of the customer service

I signed on for the price; I’ve stayed because of the customer service. With the support of the RightWay team and the introduction of the mobile app has launched my office into another stratosphere. They have my loyalty.

Chris
Houston, Tx
High Volume Single Office

Rightway has been the best since day 1!

Rightway has been the best since day 1! They are super efficient and always keeping up with the latest technology. The products are top notch, user-friendly and clients love the accessibility of the mobile app they built for us. I would recommend this service to each and every tax professional! They certainly have a lifetime customer with my organization.

Darvincia
Washington D.C.
High Volume Single Office

They are a true GOD-SEND!

RIGHT WAY is the most current, innovative, and passionate approach to the tax industry. This is not just a company, THEY ARE FAMILY!!! I truly believe that in an ever changing industry such as ours, it is extremely refreshing to team up with a community that are not afraid to rub shoulders with the small guys and to assist them in becoming successful. RIGHT WAY, understands leadership and is not afraid to display it. I would not trust my business under any other leadership….. for life! They are a true GOD-SEND!

Obi and Belinda
Deland, Fl
Multi-office

Rightway shares the same passion we do

Over the course of the past 3 years I have had the pleasure of working hand in hand with this amazing group of professionals. Their support, training and Executive Team is often recognized as a leader in the industry because they do things the RIGHTWAY.

I am pleased to say this group is very personal and clearly believes that the customer comes first. Our YOY goals is what matters most at the end of the day, and it is obvious Rightway shares the same passion we do.

Craig
Las Vegas, NV
Tax Franchise

The entire RightWay team are truly, outstanding.

The entire RightWay team are truly, outstanding.

Having been attached to a much larger outfit previously, we have found the level, and quality of service to be unparalleled.
Good, honest, and actionable folks. From the beginning there has been a genuine concern for our business, and the things that make us unique.

RightWay has been committed to understanding, and better yet, responding to our needs at each point.
In a world where relationships are key to success, we feel confident in what RightWay does to make it possible for us to keep stepping out as industry leaders.

Zig Ziglar said “if people like you they will listen to you, but if they trust you they will do business with you,” perhaps the fact that they have chosen the name RightWay is no mistake! In the three years we have worked with RightWay our business has grown year over year never less than 10%, and RightWay’s service has never wavered.

You cannot go wrong by trusting your business, and clients to RightWay.

Matt
Las Vegas, NV
Tax Franchise

Friendly voice on the other end of the phone

I have been in business for myself for 4 years and Rightway has been with me the whole way. I have dealt with other software companies throughout my career, none like Rightway. When I need help or have a question there is always very friendly voice on the other end of the phone, ready and willing to serve my needs. Even the owners of the company take my calls and are super helpful. It’s a great company to help businesses of all types. Thank you Rightway for all your help and support.

Betty
Mcallen, TX
High Volume Single Office

Thank you, as always, for your outstanding support

Thank you, as always, for your outstanding support! I can honestly say that you are one of the few tax software companies who are always there when we need them and you are just as eager to help now as when we first became one of your clients. We don’t stress over problems with RIGHTWAY because we know we’re not going to be waiting for days or even hours to get a resolution and we know you’ll pull all the stops out to fix it. Sometimes it’s hard to believe you have other customers (and ones much bigger than us). We really appreciate your support – you are just amazing!

Kevin
Altus, OK
High Volume Single Office

They are there when I need help

Rightway Tax Solutions! Where do I begin? I have been a client of theirs for about 5 years and it has been the BEST decision I could’ve ever made. Not only is the software very user friendly, but the technical support is superb. They are there when I need help, they never make me feel like I’m bothering them, or that they are too busy for me. It’s like having an IT person right in office. And I love the bonuses in July and November $$$!!! They are my family for life!

Natasha
Miami, Fl
High Volume Single Office

My experience with RightWay has been amazing

My experience with RightWay has been amazing. From the beginning I have always received amazing personal service. Even as they continue to grow, I do not feel like just a number.
I have referred several people to them, and they are all so very pleased with the personal service and assistance.
RightWay is not just a software company, they bring so much information and assistance to the table. They are always trying to find ways to help their clients earn more money, even after tax season.
RightWay also makes it their job to stay up to date on all of the latest technology to help your business grow. I have always felt like their main priority was making sure that I was successful. You will not find that from any other software company!!!

Keesha
Houston, TX
Service Bureau

I absolutely love the software.

I must express my thankfulness to the RightWay team of professionals. When I moved over to this software I was skeptical but did so knowing my friend wouldn’t steer me wrong.

I absolutely love the software. It’s easy to breeze through and has all that I need to run my office. I am also amazed at the support team. Not to mention the price of the software is so affordable. I can remember at my previous software being on hold for what seemed like forever. With RightWay, all I do is call in and my answers are quickly in my hands. No waiting necessary. And if there isn’t an answer available, someone will go to work for me immediately to figure it out.

I would recommend RightWay to anyone who is looking, or not looking…it’s the best there is out there. This has been one of the best decisions I have ever made. I’m so thankful to the RightWay team.

Natilie
New Iberia, LA
High Volume Single Office

I would like to say that I have grown to love Rightway like family

I would like to say that I have grown to love Rightway like family. I have never experienced the love and support that I receive from Rightway. Whenever I or any of my Ero’s need help, we get it! They are very friendly and fast on getting any issue resolved. But most important is the relationship I have with my personal representative. It is really hard to put it into words. There are cheaper companies offering more rebates but because of the love shown by Rightway, my loyalty will always stay with Rightway!

Ora
Starkville, MS
Service Bureau

RightWay is top notch

RightWay is top notch, I am very pleased. The incentives are great and the software is user friendly

Danny
Macon, GA
High Volume Single Office

Making the switch to RightWay was the best decision I’ve ever made.

Before joining Rightway, I had used two other software vendors. Switching to Rightway was the best decision I have ever made. I have been with them since the beginning and can not imagine going through tax season without this team on my side. They are very quick to help in any situation whether we have questions or technical issues. They offer extra services that we can offer to our clients which helps us to remain competitive with the big franchise stores. I can’t say enough about how pleased we are to be part of the RIghtway team. BEST.DECISION.EVER.

Tina
Dyersburg, TN
High Volume Single Office

Awesome!

Awesome!!! Great availability!!! Early, late, weekends….amazing!! Great product knowledge Best disposition, easy to work with (thank you for your patience Jeremy and all your team)

Ernesto
Vista, CA
High Volume Single Office

I love this software

I love this software. It is very user friendly. RightWay has made it possible for us to expand. Everyone with RightWay is excellent. I have never had a problem with any issue that tech support didn’t fix right away.

Miyosha
Memphis, TN
Multi-office

Our tax business has improved 100% because of RightWay

I have multiple locations and I am extremely satisfied with RightWay Software. It’s very easy to navigate and understand. The tutorial videos have been a tremendous help as well! I have used several different software’s before and I can honestly say that RightWay is the best out there and is constantly being perfected as they see the need. Our tax business has improved 100% because of RightWay, We receive the best incentives!. And the BEST support! Thank you RightWay!

Ashley
Dallas, TX
Service Bureau

The personal technical support is unparalleled

The personal technical support is unparalleled. I know the entire staff on a first name basis. Incredibly wonderful service! I must say that the team keeps me in the loop throughout the year.

Onipe
Port St Lucie, FL
High Volume Single Office

5 Star treatment

You get 5 Star treatment at all times with Rightway. All of my questions are always answered and business is always taken care of. I am definitely saving money on software, but not sacrificing quality. We are all happy with the bank products available…it keeps clients coming back. RightWay Technical Support offered incredible service pre-tax season and all the way throughout. All representatives are caring, kind, and have a lot of patience. I am truly impressed and appreciate everyone on the RightWay Team.

Toyicha
Long Beach, CA
High Volume Single Office

I absolutely adore my RightWay account representative

I absolutely adore my RightWay account representative. I have worked with him for a while now and he is VERY knowledgeable about the business as well as the tax laws and most importantly, he looks out for his clients and makes you feel as though you are part of the team. I could use any software but I choose Rightway because of the product it offers but more so because I believe in the RightWay Account Representative that works with me knowing that he has my best interest at heart.

Brenda
Houston, TX
High Volume Single Office

One word to describe my experience: excellent

I am very satisfied with RightWay. It is indeed the Right Way for anyone wanting to take their business to the next level. One word to describe my experience with my rep: excellent. Brian is a real people person. If he was in the army he would be on the poster for reenlistment. He and customer service are synonymous.

Anthony
Boynton Beach, FL
High Volume Single Office

I was very satisfied

I was very satisfied with RightWay Software. Technical Support was excellent. My RightWay representative Brian was awesome. He was always available when I had a question and/or problem (which was hardly ever). I plan to continue to use RightWay in the future.

Shauna
Macon, GA
High Volume Single Office

100% supportive on every step

RightWay has been 100% supportive on every step of the Installation and training process. Rightway is doing taxes the Rightway. The IT team is very knowledgeable and quick to respond to any questions my team has. Because of Rightway Tax Solutions we have been able to focus on growing our business instead of trying to do everything ourselves.

Marcial
Riverside, CA
Service Bureau

My bi-lingual agents love the software

The web-based online program was a tremendous factor in deciding which software is right for our growing business. This software does not require installation, just log in and you are ready to do tax preparation. My bilingual agents love the software because it’s also available in Spanish, great job RightWay!

Jess
Phoenix, AZ
Service Bureau

Excellent experience

Excellent experience, the conversion from my old software company to RightWay was simple. Their technical support is prompt and well-trained. Simple is indeed what you want in preparation for the ever growing shorter tax season. They even assisted with Bank enrollment and PTIN renewal. My account representative was available to ensure that tax season started smoothly.

Jackie
Mobile, AL
High Volume Single Office

100% satisfied with all areas of RightWay

Our Firm is 100% satisfied with all areas of RightWay software! Above average Technical Support, with RightWay. I would never hesitate to call when in need the staff is always, pleasant, has patience and extremely helpful and timely in resolving whatever issue that may arise. Overall a combination of increased incentives, money saving software and ease of use software has helped to increase our office bottom line.

Marcus
Nashville, TN
Multi-office

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